FAQs

A: We can only guarantee that our Magic Sealant Adhesive will be able to keep our Wall Attachment Tape and Curtains sealed. Using other adhesives with our system can cause liners to fall over time. Our warranty and 100% satisfaction guarantee only includes our adhesive.

A: We do offer custom sized doors. To get a quote on a custom door, please email info@yourcrawlspace.com with pictures of your opening, the measurements of the inside opening, and a contact number.

A: No, the size of the door is the right opening of the hole. The frame of the Standard Access Door adds about 2-3 inches all around and the PRO Access Door adds about 3.5 inches all around.

A: Yes, the foam vent covers are easily trimmable.

A: The interior vent fan is installed from inside the crawlspace and pushes air out of the crawlspace. The exterior vent fan is installed from the outside and pulls air out of the crawlspace.

A: Our vapor barriers are 100% woven high-density polyethylene.

A: We recommend 1 gallon of cleaner per 200-250sqft or 4 (1 case) per 1000sqft.

A: Our cleaner is peroxide based, which is incompatible with many sprayer’s hoses. The cleaner should only be used with a sprayer that is intended for peroxide to prevent clogging.

A: The Pro Seam Tape has more adhesion and is thicker for when a job requires something a little more aggressive.  We do not recommend the regular tape for vapor barriers with a millage over 16, and would suggest upgrading to Pro Tape, Seam Weld, or Magic Tape.

A: This tape is designed to adhere to rolls that have collected condensation. You often see this condensation appear on rolls that are brought from the summer heat, down to a cool crawlspace. Note: Once this tape is placed, it will NOT come up. It is also good to note, this tape cannot be layered, as it will not adhere to itself.

A: Our vapor barriers have a 25 year warranty and dehumidifiers have a 5 year warranty. See individual product pages for details.

A: Feel free to email any questions to info@yourcrawlspace.com or to call us at 843-887-3247. Our office is open from 8:30 am to 5 pm EST from Monday to Friday (excluding select holidays).

A: We are only a materials supplier. We do not do encapsulations, but we would be happy to answer any questions you or your chosen contractor may have about our products.

A: Yes, please give us a call to place your order.

A: We offer free shipping on select products like our dehumidifiers, vapor barriers and vent covers; However, some items do not qualify for free shipping like tape and adhesive. You will be charged shipping only for the items that do not include free shipping.

A: Yes, our warehouse is open from 8:30am to 5pm EST Monday to Friday. We recommend calling or emailing us in advance of your arrival so we can be sure we have everything you need in stock.

A: We pride ourselves on being very quick shippers. Most orders are shipped out within 48 hours of receiving them (during business days). We HIGHLY recommend calling or emailing in all orders at least a week in advance to ensure we have the materials you need in stock. Give us a call or email if you would like to discuss expedited shipping options.

A: Due to the nature of the products, all cleaner and disinfectants are unable to be expedited.

A: We try to ship as soon as we can. Check your email for an invoice from us. Your tracking number should either be written in the attached invoice or under the “view my order” page if ordered online.

We primarily use UPS/FedEx and freight. If you would like us to use a specific freight carrier for your order, please let us know.